How to Request Support

We provide several ways to contact our support team.  Please follow the steps below to get the fastest support possible.

1.  Send an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .  Please supply as much detail as possible to aid us in researching for a resolution. Do not copy your email to others at our facility as it breaks our support process and could slow down your resolution.

2.  Log a support case by using our support portal.
If you are the primary contact and do not have a login, please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it with your desired password and we'll get it setup for you.

3.  If the above options are not available, give us a call and select option 1.

4.  Preferred Care clients can submit your help request directly via the VT agent.