When contacting us by phone, select option 1 for service
When ever
possible, contact us by one of the following methods. Our
automated system will setup your incident and alert us of your
problem. Please try and give us as much detail as possible as
we may research for a resolution before initiating contact with you.
This will speed up your resolution.
You will receive a confirmation that your incident is established
and will continue to receive updates until we have a resolution.
This is one of the ways we keep constant communication with you
while your incident is open.
To submit a support case by email:
support@preferreditgroup.com
Preferred Care Members should submit
their emails to the email address provided to the Point of Contact
at your company. Preferred Care Members receive priority
support.
To submit a support case via the customer portal:
Preferred Care Members are given access to our client portal.
If you do not have a login, please contact us.
Emergency After Hours Support is
available however Emergency Rates will apply. Select Option 9
for Emergency Technical Support.
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