When contacting us by phone, select option 1 for service
When ever
possible, contact us by one of the following methods. Our
automated system will setup your incident and alert us of your
problem. Please try and give us as much detail as possible as
we may research for a resolution before initiating contact with you.
This will speed up your resolution.
You will receive a confirmation that your incident is established
and will continue to receive updates until we have a resolution.
This is one of the ways we keep constant communication with you
while your incident is open.
To submit a support case by email:
support@preferreditgroup.com
To submit a support case via the customer portal:
If you do not have a login for our customer portal, email us or give
us a call and we'll be happy to enable your login.
Emergency After Hours Support is
available however Emergency Rates will apply. Select Option 9
for Emergency Technical Support.
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